Customer Service Leader for Home Loan Excellence
2 days ago
Unlock Your Potential as a Customer Service Leader
We are seeking an exceptional Customer Service Leader to drive excellence in our Home Loan division. As a leader, you will be responsible for guiding and mentoring a team of customer service executives, ensuring they deliver top-notch experiences for our customers.
The ideal candidate will have a strong background in Home Loans and a passion for delivering exceptional customer experiences. Key responsibilities include:
- Team Leadership: Lead and oversee a team of customer service executives in the home loan vertical.
- Customer Satisfaction: Monitor and manage customer interactions to ensure high levels of satisfaction and quick issue resolution.
- Escalation Management: Act as the point of escalation for complex customer service issues and ensure effective problem-solving.
- Process Improvement: Develop and implement strategies to improve customer service processes and enhance team performance.
- Training and Development: Train, mentor, and motivate team members to achieve service excellence and KPIs.
To succeed in this role, you will need:
- Proven Experience: Proven experience in Home Loans and Customer Support roles.
- Strong Communication Skills: Excellent communication and interpersonal abilities.
- Leadership Skills: Demonstrated ability to lead, mentor, and manage teams effectively.
- Problem-Solving Skills: Analytical mindset with the ability to interpret customer feedback and improve processes.
In return, we offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, along with opportunities for growth and development within our organization. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.
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