Senior Commercial Loan Servicing Specialist
3 weeks ago
About This Opportunity
We are seeking a highly skilled Senior Commercial Loan Servicing Representative to join our team at Wells Fargo Bank.
Key Responsibilities
- Service commercial real estate loans, including construction and problem loans, and may include commercial real estate agency loans.
- Provide direct customer service and act as the primary servicing contact for the loan.
- Support less experienced loan administrators in providing resolutions of inquiries and complaints.
- Determine the appropriate course of action and conduct investigative steps to fully identify customer issues.
- Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team.
- Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.
- Review moderately complex loan servicing documentation, book and fund new loans and modifications, including reviewing input.
- Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage.
- Provide subject matter expertise and interpretation of procedures to less experienced individuals.
- Respond independently to complaints escalated at the highest level.
- Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Interact with internal customers.
- Receive direction from leaders and exercise independent judgment while developing knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
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