Home Loan Domain Lead
4 weeks ago
We are seeking a highly skilled Customer Service Team Lead with expertise in Home Loans to lead and mentor a team of customer service executives. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
Job DescriptionThe ideal candidate will have a proven track record in Home Loans and Customer Support roles, with a strong understanding of customer satisfaction and service management principles. The successful applicant will be responsible for leading a team of customer service executives, monitoring and managing customer interactions, and ensuring high levels of satisfaction and quick issue resolution.
Key Responsibilities:
- Lead and oversee a team of customer service executives in the home loan vertical
- Monitor and manage customer interactions to ensure high levels of satisfaction and quick issue resolution
- Act as the point of escalation for complex customer service issues and ensure effective problem-solving
Required Skills and Qualifications:
- Proven experience in Home Loans and Customer Support roles
- Strong customer satisfaction and service management skills
- Excellent communication and interpersonal abilities
Estimated Salary: ₹8-12 lakhs per annum (based on industry standards)
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