Home Loan Domain Lead

4 weeks ago


Bengaluru, Karnataka, India Nobroker Full time

We are seeking a highly skilled Customer Service Team Lead with expertise in Home Loans to lead and mentor a team of customer service executives. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Job Description

The ideal candidate will have a proven track record in Home Loans and Customer Support roles, with a strong understanding of customer satisfaction and service management principles. The successful applicant will be responsible for leading a team of customer service executives, monitoring and managing customer interactions, and ensuring high levels of satisfaction and quick issue resolution.

Key Responsibilities:

  • Lead and oversee a team of customer service executives in the home loan vertical
  • Monitor and manage customer interactions to ensure high levels of satisfaction and quick issue resolution
  • Act as the point of escalation for complex customer service issues and ensure effective problem-solving

Required Skills and Qualifications:

  • Proven experience in Home Loans and Customer Support roles
  • Strong customer satisfaction and service management skills
  • Excellent communication and interpersonal abilities

Estimated Salary: ₹8-12 lakhs per annum (based on industry standards)



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