Assistant Manager-WFM

6 months ago


Bengaluru, India Flipkart Full time

Assistant Manager-WFM

About the team:

The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience.

You are Responsible for:

Understand the key drivers for demand and supply Build input driven scientific plan and forecasting models Innovate new ways of working to improve forecasts & accuracy Work with large teams to bring consensus and drive decision-making with all functional stakeholders Managing the outsourcing partners for maintaining supply and hygiene Generating right demand forecast and planning the ramp up / down Creating internal repository for generating insightful and actionable information

To succeed in this role – you should have the following:

Should have good WFM knowledge for forecasting, capacity planning, scheduling and commerc Excellent analytical ability, logical reasoning and problem-solving skills Should be structured, meticulous and organized. Driven to automate and productize iterative and repetitive processes Ability to quantify even the most ambiguous problems with relevant data and assumptions Ability to work seamlessly with multiple teams/stakeholders Bias for action and get things done attitude Technical Skills: Excel, PowerBI, Erlang planning, TAT based planning, Backoffice Planning
  • Assistant Manager

    1 month ago


    Bengaluru, India Vimerse Infotech Inc Full time

    Note :- Only Apply If you have 8+ Yrs Exp in WFMPosition - Assistant Manager (WFM)Location - Whitefield , BangaloreSUPERVISORY RESPONSIBILITIES:Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet our Associate expectations and support company initiativesEvaluate the performance of direct reports...


  • Bengaluru, India Flipkart Full time

    Assistant Manager-WFM- CommercialYou are Responsible for:To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.Work on required documentation/ system flows in FK system for processing the payouts.Ensure accurate validation of OSP billing workings &...


  • Bengaluru, India Flipkart Full time

    Assistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...

  • Real Time Analyst

    5 months ago


    Bengaluru, India AWS India - Karnataka - D11 Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.At AWS, we’re looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management...


  • Bengaluru, India Amazon Web Services India Private Limited Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform....


  • Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore !About Us:Randstad Enterprise Group is dedicated to maximizing business value for our...

  • Sr Analyst WFM, Amazon

    6 months ago


    Bengaluru, India ADCI - Karnataka Full time

    We are currently looking for a Sr Analyst WFM to join our team. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional...


  • Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore!About Us:Randstad Enterprise Group is dedicated to maximizing business value for our clients...


  • Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise Group Are you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore ! About Us: Randstad Enterprise Group is dedicated to maximizing business value for our...


  • Bengaluru, India Randstad Enterprise Full time

    We're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore!About Us:Randstad Enterprise Group is dedicated to maximizing business value for our clients...


  • Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

    About the Role:We are seeking a skilled Cloud Operations Data Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team in India - Karnataka - D11. As a key member of our team, you will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming...

  • Personal Assistant

    6 months ago


    Bengaluru, India FOR MANAGER Full time

    **Job Types**: Full-time, Regular / Permanent **Salary**: ₹30,000.00 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Evening shift - Weekend availability Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...

  • Workforce Rep

    6 months ago


    Bengaluru, Karnataka, India Optum Full time

    **Primary Responsibilities**: - Manage staffing levels to meet business needs on a day - to - day basis - Create shift schedules in WFM system - Ensure proper daily staffing levels to meet established metrics (e.g., performance guarantees, hours of operation, voluntary time unpaid, mandatory overtime), utilizing applicable action steps / playbooks -...


  • Bengaluru, India Paychex Full time

    About Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...


  • Bengaluru, India Paychex Full time

    About Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...


  • Bengaluru, India Paychex Full time

    About Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...


  • Bengaluru, India Paychex Full time

    About Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...


  • Bengaluru, India Paychex Full time

    About Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...


  • Bengaluru, India Paychex Full time

    About Paychex: Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to...


  • Bengaluru, India Paychex Full time

    About Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...