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Workforce Management Analyst

3 months ago

Bengaluru, India Randstad Enterprise Full time
We're Hiring: Workforce Management Analyst at Randstad Enterprise Group

Are you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore

About Us:

Randstad Enterprise Group is dedicated to maximizing business value for our clients by leveraging a complete portfolio of talent services. We’re a close-knit, diverse team that thrives on collaboration, innovation, and delivering exceptional results across the globe.

What You’ll Do:

- Provide analytical support for staffing resources to meet service level objectives.- Assist in forecasting by analyzing volume trends and drivers.- Monitor real-time performance and manage staffing scenarios in a 24/5 environment.- Analyze historical data to inform future forecasting and scheduling.- Deliver key performance reports on occupancy, staffing needs, and core KPIs.

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What We’re Looking For:

- 2-3 years of experience in Workforce Management, with a total of 7+ years in BPO operations.- Strong background in scheduling or capacity planning.- Proficiency in WFM tools and Microsoft Office.- Excellent communication, analytical, and problem-solving skills.- Ability to thrive in a rotational shift environment.

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Why Join Us?

At REG, we foster a culture of learning and growth. We work hard, support each other, and celebrate our successes together. If you're ready to take on new challenges and grow with us, we'd love to hear from you

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