Galaxe.solutions | workforce management analyst
1 week ago
• Scheduling: Develop and manage work schedules for staff, ensuring optimal coverage and adherence to labor regulations.
• Real-Time Management: Monitor live service levels and performance metrics, making adjustments to schedules as necessary to meet demand.
• Reporting: Create and maintain reports on workforce performance, efficiency, and key metrics to inform management decisions.
• Collaboration: Work closely with operations, HR, and training teams to ensure staffing aligns with business objectives.
• Process Improvement: Identify areas for improvement in workforce processes and suggest enhancements to increase efficiency and productivity
Education and Experience.
• Bachelor’s degree in business administration, computer Science, or related field.
• 3+ years of experience in workforce management or a similar role and overall 5+ years of experience.
• Proficient in workforce management software and tools (e.g., Genesys {preferred}, WFM systems, Service Now, Excel, Success KPI).
• Good knowledge of Microsoft 365 products and reporting aspects.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Actively shares knowledge and helps team members.
• Identifies and takes initiative to implement improvement opportunities.
• Experience in a call center or customer service environment.
• Knowledge of labor laws and regulations (Onshore & Offshore).
• Ability to work independently and as part of a team.
-
Bengaluru, India GalaxE.Solutions Full time• Forecasting: Analyze historical data and trends to predict future staffing needs based on business demands.• Scheduling: Develop and manage work schedules for staff, ensuring optimal coverage and adherence to labor regulations.• Real-Time Management: Monitor live service levels and performance metrics, making adjustments to schedules as necessary to...
-
Workforce Management Analyst
3 weeks ago
Greater Bengaluru Area, India GalaxE.Solutions Full time• Forecasting: Analyze historical data and trends to predict future staffing needs based on business demands. • Scheduling: Develop and manage work schedules for staff, ensuring optimal coverage and adherence to labor regulations. • Real-Time Management: Monitor live service levels and performance metrics, making adjustments to schedules as necessary...
-
Workforce Management Analyst
3 weeks ago
Greater Bengaluru Area, India GalaxE.Solutions Full time• Forecasting: Analyze historical data and trends to predict future staffing needs based on business demands. • Scheduling: Develop and manage work schedules for staff, ensuring optimal coverage and adherence to labor regulations. • Real-Time Management: Monitor live service levels and performance metrics, making adjustments to schedules as necessary...
-
.NET Architect
6 months ago
Bengaluru, India GalaxE.Solutions Full timeSkills and Experience You Will Need: 1. Should be a professional with a minimum of 10-12 years hands-on development experience on the Microsoft.NET platform. 2. A wide variety of experience with Microsoft ASP.NET, C#.Net, VB.Net,.NET Core, WEB APIs Exposure to RESTful APIs. 5. Should be well-versed with MVC, MVVM, MVP and other architectural patterns...
-
Workforce management analyst
4 weeks ago
Bengaluru, India Randstad Enterprise Full timeWe're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore !About Us:Randstad Enterprise Group is dedicated to maximizing business value for our...
-
Workforce Management Analyst
3 months ago
Bengaluru, India Randstad Enterprise Full timeWe're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as aWorkforce Management AnalystinBangalore !About Us:Randstad Enterprise Group is dedicated to maximizing business value for our clients...
-
Workforce Management Analyst
3 months ago
Bengaluru, India Randstad Enterprise Full timeWe're Hiring: Workforce Management Analyst at Randstad Enterprise Group Are you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore ! About Us: Randstad Enterprise Group is dedicated to maximizing business value for our...
-
Workforce Management Analyst
4 months ago
Bengaluru, India Randstad Enterprise Full timeWe're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore!About Us:Randstad Enterprise Group is dedicated to maximizing business value for our clients...
-
Bengaluru, India GalaxE.Solutions Full timeYears of Experience:10-15yrsExpertise to handle all DB2 DBA LUW activities.DB2 database on windows OS.Candidate should have in-depth knowledge on windows OSStrong experience on PowerShell scripting.Hands-on experience DB2 installation and version upgrades on Linux, Unix and Windows and Z/OS.Troubleshoot database issues while DB2 version upgrades.Perform...
-
Workforce Management Analyst
3 months ago
Bengaluru, India Randstad Enterprise Full timeWe're Hiring: Workforce Management Analyst at Randstad Enterprise GroupAre you passionate about optimizing operational efficiency and making data-driven decisions? Join our dynamic team at Randstad Enterprise Group (REG) as a Workforce Management Analyst in Bangalore!About Us:Randstad Enterprise Group is dedicated to maximizing business value for our clients...
-
Workforce Optimization Analyst
7 days ago
Bengaluru, Karnataka, India myGwork Full timeAt myGwork, we're proud to be an inclusive employer and a member of the LGBTQ+ business community. We're seeking a highly skilled Workforce Optimization Analyst to join our team.About AmazonAmazon is working to become the most customer-centric company on earth. We're looking for talented individuals who share our passion for innovation and customer...
-
Analyst - Workforce Analytics
1 month ago
Bengaluru, India Dover India Full timePosition: Analyst - Workforce AnalyticsLocation: BangaloreWork timing- 1PM- 10 PMExperience - 2 - 3 YearsMust Have Skills:Power BI, Successfactors, ExcelRoles & Responsibilities:2+ years of HR Functional, Process Knowledge and Big Data experience - preferably with SuccessFactors (EC, Application Tracking System, On-Boarding, Performance Management) using...
-
Analyst - Workforce Analytics
1 month ago
Bengaluru, India Dover India Full timePosition: Analyst - Workforce AnalyticsLocation: BangaloreWork timing- 1PM- 10 PMExp- 2- 3 YearsMust Have Skills:Power BI, Successfactors, ExcelRoles & Responsibilities:2+ years of HR Functional, Process Knowledge and Big Data experience - preferably with SuccessFactors (EC, Application Tracking System, On-Boarding, Performance Management) using canvas,...
-
Analyst - workforce analytics
1 month ago
Bengaluru, India Dover India Full timePosition: Analyst - Workforce AnalyticsLocation: BangaloreWork timing- 1 PM- 10 PMExperience - 2 - 3 YearsMust Have Skills: Power BI, Successfactors, ExcelRoles & Responsibilities:2+ years of HR Functional, Process Knowledge and Big Data experience - preferably with Success Factors (EC, Application Tracking System, On-Boarding, Performance Management) using...
-
Analyst - workforce analytics
1 month ago
Bengaluru, India Dover India Full timePosition: Analyst - Workforce AnalyticsLocation: BangaloreWork timing- 1 PM- 10 PMExp- 2- 3 YearsMust Have Skills: Power BI, Successfactors, ExcelRoles & Responsibilities:2+ years of HR Functional, Process Knowledge and Big Data experience - preferably with Success Factors (EC, Application Tracking System, On-Boarding, Performance Management) using canvas,...
-
Workforce Management Analyst
2 months ago
Bengaluru, India Paychex Full timeAbout Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...
-
Workforce management analyst
1 month ago
Bengaluru, India Paychex Full timeAbout Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...
-
Workforce Management Analyst
1 month ago
Bengaluru, India Paychex Full timeAbout Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...
-
Workforce Management Analyst
1 month ago
Bengaluru, India Paychex Full timeAbout Paychex:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus...
-
Analyst - Workforce Analytics
1 month ago
Bengaluru, India Dover India Full timePosition: Analyst - Workforce AnalyticsLocation: BangaloreWork timing- 1PM- 10 PMExperience - 2 - 3 YearsMust Have Skills: Power BI, Successfactors, ExcelRoles & Responsibilities:2+ years of HR Functional, Process Knowledge and Big Data experience - preferably with SuccessFactors (EC, Application Tracking System, On-Boarding, Performance Management) using...