Assistant Manager
2 months ago
Note :- Only Apply If you have 8+ Yrs Exp in WFM
Position - Assistant Manager (WFM)
Location - Whitefield , Bangalore
SUPERVISORY RESPONSIBILITIES:
- Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet our Associate expectations and support company initiatives
- Evaluate the performance of direct reports and develops appropriate strategies for improvement. Recognizes staff achievements and motivates them to reach their full potential
- Understand Herbalifes business model and Associate Services targets to measure team and hold them accountable for results
- Forecast call volume demand and other contact demand volume and manage scheduling of sufficiently skilled staff based on historical and anticipated volume both short-term, medium-term and long-term
- Monitors real time contact volume and support associated service levels and staffing requirements
MINIMUM QUALIFICATIONS:
Skills/Education/Experience:
- 8-12 years of experience in Workforce Management/Optimization.
- 3-4 years of Supervisory experience with ability to influence and drive results.
- Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
- Extensive knowledge of workforce management and supporting software (scheduling, performance tracking, reporting, forecasting, capacity planning, real time management)
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