Assistant Manager

2 months ago


Bengaluru, India Vimerse Infotech Inc Full time

Note :- Only Apply If you have 8+ Yrs Exp in WFM


Position - Assistant Manager (WFM)

Location - Whitefield , Bangalore


SUPERVISORY RESPONSIBILITIES:

  • Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet our Associate expectations and support company initiatives
  • Evaluate the performance of direct reports and develops appropriate strategies for improvement. Recognizes staff achievements and motivates them to reach their full potential
  • Understand Herbalifes business model and Associate Services targets to measure team and hold them accountable for results
  • Forecast call volume demand and other contact demand volume and manage scheduling of sufficiently skilled staff based on historical and anticipated volume both short-term, medium-term and long-term
  • Monitors real time contact volume and support associated service levels and staffing requirements

MINIMUM QUALIFICATIONS:

Skills/Education/Experience:

  • 8-12 years of experience in Workforce Management/Optimization.
  • 3-4 years of Supervisory experience with ability to influence and drive results.
  • Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
  • Extensive knowledge of workforce management and supporting software (scheduling, performance tracking, reporting, forecasting, capacity planning, real time management)






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