Workforce Management Specialist
2 months ago
The WorkForce SoftwareSupport Analyst provides technical expertise to customers helpingthem implement and use Time & Attendance Workforce Softwareeffectively. The Analyst troubleshoots customer issues analyzestheir needs and designs or develops solutions using WorkforceSoftware. They also work with business teams to implement bestpractices.
Essential FunctionsWorkforce Support Analyst (Workforce Software)
- Manage production support tickets related toWorkforce Software.
- Troubleshoot customerissues related to Time & Attendance functionalities.
- Analyze error messages and system logs to diagnoseproblems.
- Research Workforce Softwarerelatedissues determine root cause and recommend/implementsolutions.
- Document solutions for futurereference and knowledge sharing.
- Monitor joblogs and take corrective action as needed or report to theappropriate team for resolution.
- Answer userquestions regarding functionalities and best practices forWorkforce Software.
- Maintain and update lookuptables based on business requirements.
- Performother duties as assigned.
Qualifications/Requirements:
- Bachelors degree in a related field (i.e.Business or Information Systems); or four years related experiencein lieu of degree or equivalent combination of education andexperience is required.
- Must have 1 years ofWorkforce Time and Attendance technical and functional knowledgeexperience.
DesiredCharacteristics
- ERPfunctional knowledge of modules required to support currentbusiness.
- Knowledgeable/experience aroundWorkforce System Setup and Configuration
- Expertise in reporting tools
- Independent and team player with enthusiasm in workingfor both management and customeroriented environment.
- Effective communication skills both verbal and written(includes documentation skills)
English proficiency required.
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