ServiceNow Business Analyst

3 weeks ago


Sany, India Starcom consulting limited Full time
(Public trust clearanceREQUIRED) Anyfederal government experience here iscrucialRequired to have salesforce admin certification aswell ( must be proficient with service cloud marketingcloud)
Itsounds like youre outlining the responsibilities of a ServiceNowBusiness Analyst. Here s a refined version of the roledescription:

**ServiceNowBusinessAnalyst**
**Responsibilities:**
**Requirement Gathering:** Collaborate with internal teams andclients to gather and document business requirements. Understandand analyze business needs and processes to provide effectivesolutions usingServiceNow.
**User Stories and Test Scripts:** Translate gathered requirementsinto clear and concise user stories and test scripts. Ensure thatuser stories cover all aspects of the business requirements andthat test scripts validate thefunctionality.
**Development Collaboration:** Work closely with developers tocommunicate requirements and ensure that the development meets thespecified needs. Provide clarifications and support throughout thedevelopment process to align with businessobjectives.
**Stakeholder Communication:** Act as a liaison betweenstakeholders and technical teams facilitating effectivecommunication and ensuring that expectations are managed andmet.
**Testing and Validation:** Participate in testing activities toensure that solutions are delivered as expected. Validate that thedevelopment aligns with business requirements and userstories.
**Documentation and Reporting:** Maintain comprehensivedocumentation related to requirements user stories test scripts anddevelopment processes. Provide regular updates and reports tostakeholders on progress andoutcomes.
**Continuous Improvement:** Identify opportunities for processimprovements and propose enhancements to increase efficiency andeffectiveness in ServiceNowimplementations.
**SkillsandQualifications:**
Proven experience as a Business Analyst preferably with a focus onServiceNow. Strong understanding ofServiceNow modules and functionality.Excellent communication and interpersonalskills. Ability to translate complexrequirements into actionable user stories and testscripts. Experience working with developmentteams to ensure requirements are met.Proficient in documentation and reporting.Strong problemsolving skills and attention todetail.

Doesthis cover what you had in mind If you have any specificrequirements or additional details let meknow

problem-solving,servicenowmodules,continuous improvement,testing and validation,testscripts,interpersonal skills,user stories,stakeholdercommunication,development collaboration,requirementgathering,communication,development teams,servicenow,businessrequirements,documentation,documentation andreporting



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