Customer Support Engineer
2 months ago
Project Role: Customer Support Engineer
Work Experience: 5 - 10 years
Work location: Chennai
Job Requirements:
Key Responsibilities:
- responding to technical support calls from end users of computers and software applications
- setting up and installing new computers, networks and software
- setting up user accounts and profiles on the network
- installing updates, known as patches, to software applications
- installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
- diagnosing and fixing network problems and hardware or software faults
- maintaining inventories of hardware and software
- managing backups of servers, in case of data loss
- keeping a record of issues and faults along with solutions, for future reference.
Technical Experience:
- OS: Windows , MAC and Linux
- Productivity tool: O365, Microsoft Exchange
- Antivirus, Active Directory, Microsoft Azure AD.
Educational Qualification: Technical Graduate or PG
Functional Area: IT Support & Maintenance
Employment Type: Full Time, Permanent
Education-
UG: Any Graduate in Any Specialization
PG: Optional
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