Customer Support Engineer
4 weeks ago
instructions.
• Install and configure computer applications. Monitor and maintain computer
networks.
• Configure operating systems, resolve issues related to the network.
• Diagnose, troubleshoot, and resolve issues using customer input.
• Learn on HP Portal regarding the emerging technologies and Work with that.
• Act as the first point of contact for clients with issues concerning their Desktop,
Plotter, Printer, Scanner and other computer equipment.
• Keep track of system issues and adhere to the agreed timeline until an issue is
resolved.
• Maintain procedural documents and reports.
• Follow standard procedures to resolve issues by connecting them to relevant
internal departments.
• Provide prompt, accurate feedback to customers.
• Ensure proper documentation of all issues.
• Follow up with clients, ensuring their computer systems are functioning properly
after troubleshooting.
• Prepare prompt, accurate reports. Document technical knowledge in the knowledge
database.
• Train people on how to use different systems.
• Help companies deploy new software or hardware systems
RequirementsProven work experience as a Technical Support Engineer, Desktop Support Engineer,
IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS/Diploma degree in Information Technology, Computer Science or relevant field
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