Customer Support Engineer

2 months ago


chennai, India Saaki Argus & Averil Consulting Full time

Project Role: Customer Support Engineer

Work Experience: 5 - 10 years

Work location: Chennai

Job Requirements:


Key Responsibilities:

  • responding to technical support calls from end users of computers and software applications
  • setting up and installing new computers, networks and software
  • setting up user accounts and profiles on the network
  • installing updates, known as patches, to software applications
  • installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
  • diagnosing and fixing network problems and hardware or software faults
  • maintaining inventories of hardware and software
  • managing backups of servers, in case of data loss
  • keeping a record of issues and faults along with solutions, for future reference.


Technical Experience:

- OS: Windows , MAC and Linux

- Productivity tool: O365, Microsoft Exchange

- Antivirus, Active Directory, Microsoft Azure AD.


Educational Qualification: Technical Graduate or PG

Functional Area: IT Support & Maintenance

Employment Type: Full Time, Permanent


Education-

UG: Any Graduate in Any Specialization

PG: Optional




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