Customer Support Executive

3 weeks ago


Chennai, Tamil Nadu, India Wee-support Full time
Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Good typing Speed.Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality
  • Experience0 - 5 Years
  • No. of Openings4
  • EducationAny Bachelor Degree
  • RoleCustomer Support Executive
  • Industry TypeCall Centre / BPO / KPO / ITES / LPO
  • GenderMale
  • Job CountryIndia


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