Customer Service Executive

3 weeks ago


Chennai, Tamil Nadu, India timesjobs Full time
Customer Service Executive Chennai

ITES/BPO

Exp:0-2 Years

Openings: 20

Posted on Oct

Qualification:
... Diploma/Any Graduates
Any one language fluency is must (Tamil, Telugu, Kannada, Malayalam)
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

Job Description:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Verbal Communication, Phone Skills, Listening, Data Entry Skills, , Customer Focus, Customer Service, Attention to Detail

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