Customer Support Specialist

3 weeks ago

Chennai, Tamil Nadu, India Hitachi Careers Full time

Description

Company Information:

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Visit us -

About the business:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub.. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Your responsibilities

  • Be the first point of contact and gateway to more advanced services, we are looking for a multilingual Customer Connect Agent which will provide first line support to our customers and the global HE networks.
  • Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
  • Be a customer advocate for timely response to issues and for problem resolution and escalation.
  • Report all activities taken toward resolving customer issues.
  • Able to multitask and maintain an organized work environment.
  • Where required, support customers during run time activities and provide online trouble shooting support and resolution.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  • Participation in ensuring 24/7 availability.

Your Background

  • Basic knowledge in electrical engineering/science (bachelor's degree in science, Diploma in engineering preferred)
  • Prior experience of being in a Customer support role needed (1-3 years).
  • Excellent communication skills, Interpersonal skills, and ability to converse with customers politely and effectively through telephone or e-mail is a mandatory skill set.
  • High focus on customers and their needs
  • Intrinsic attitude to drive innovation and improvement.
  • Good command of English mandatory; Ability to speak other languages (Japanese is mandatory - N1 to N3 level prefer)

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