Customer Support

1 week ago

Chennai, Tamil Nadu, India Smart Moves Full time
Must have

  • Min 3 year experience in Support as a mandate.
  • Good communication skills, they will be interacting with some of the big lenders/corporates across India.
  • Should have strong interpersonal skills to be able to coordinate with internal departments and resolve tickets within SLA.
  • It will be a 6 days working week with Sunday being a common WO and coverage required be 9 am to 9 pm (as per roster).
  • They will need to operate from the Chennai Office in the Nandanam area for all 6 days.
Good to have

  • SAAS based experience in Support.
  • Experience in Technical Support role
We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services
The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures

Responsibilities:

Respond to customer queries in a timely and accurate way, via chat
Identify customer needs and help customers use specific features
Analyze and report product issues (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales and Marketing teams
Assist in training junior Customer Success Representative

Requirements:

Minimum of 3 years of experience as a Chat Support Specialist or similar Customer Service role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Typing speed of 38 to 40 WPM with 90% and above accuracy
Should be a graduate
Fluency in the English and Hindi language; demonstrated communication and writing skills

Job Types:
Full-time, Fresher

Salary:
Up to ₹55,000.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

- total work: 3 years (required)

  • Customer service: 3 years (required)

Language:

  • Hindi (preferred)
  • English (required)

Speak with the employer

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    1 month ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Hariharan Logistics Full time

    Required hands on skill in Import, Clearance and freight forwardingTo communicate regularly with the Key customers to understand their requirements in terms of Service and Communication.To visit all the Key customers regularly to build and maintain good Rapport with the key customers.To understand on their business dynamics and seek for extending business...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Covenant Consultant Full time

    Our Bank is seeking dedicated and customer-oriented individuals to join our Inbound Customer Support team at our Nungambakkam branch in Chennai. As a Customer Support Representative, you will be the first point of contact for our valued customers, providing excellent service and assistance with their banking inquiries.Responsibilities: Answer customer...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India PreludeSys Full time

    Job Title: Trainee - Customer Support (Night Shift)Key Responsibilities:Responding to customer inquiries and resolving issues promptly and professionally.Providing information, guidance, and assistance to customers in a courteous manner. Logging and managing customer interactions accurately in our systems.Collaborating with team members to meet and exceed...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Nityo Infotech Full time

    Chennai , Customer , Customer Support , Description , Job , Level , Location , Max , VoiceExperience Required0 - 6 YearsIndustry TypeITEmployment TypePermanentLocationIndia

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India PreludeSys Full time

    Job Title: Trainee - Customer Support (Night Shift) Key Responsibilities: •Responding to customer inquiries and resolving issues promptly and professionally. •Providing information, guidance, and assistance to customers in a courteous manner. • Logging and managing customer interactions accurately in our systems. •Collaborating with team...

  • Customer Support

    3 weeks ago

    Chennai, Tamil Nadu, India OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED Full time

    Apply for Customer Support, OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED in Chennai for 1 - 2 Year of Experience on

  • Customer Support

    2 months ago

    Chennai, Tamil Nadu, India OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED Full time

    Apply for Customer Support, OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED in Chennai for 1 - 2 Year of Experience on

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Nityo Infotech Full time

    Chennai , Customer , Customer Support , Description , Job , Level , Location , Max , Voice Experience Required 0 - 6 Years Industry Type IT Employment Type Permanent Location India

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Orbit Innovation Full time

    Job Title:Customer Support Responsibilities: Listen to customers' concerns, issues and questions Resolve customers' concerns and answer customers' questions to your best ability Maintain a positive attitude and calmly respond to customers' complaints Primary skill: Good communicative skill Fluent English speaking and writing. Internship duration:6...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Lateshipment Full time

    What You'll Do: Technical Troubleshooting: Diagnose and troubleshoot technical issues reported by customers, including software bugs, performance problems, and compatibility errors. Collaborate with the development and QA teams to resolve complex technical issues. Product Knowledge: Develop a deep understanding of our SAAS product and its features to...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India CGI Group, Inc. Full time

    Position Description:Resolving Customer Complaints, Customer Service ProcessSkills: Customer Service & SupportWhat you can expect from us:Insights you can act onWhile technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating...

  • ERP Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Shahnaz Bright Steel Industries Pvt Ltd Full time

    Job Title: ERP Customer Support SpecialistDepartment: Customer Support/Technical SupportJob Type: Full-timeJob Overview:Key Responsibilities:- Customer Assistance: Diagnose and troubleshoot technical issues related to our ERP software. Guide customers through problemsolving processes and assist with software usage questions.- Technical Support: Collaborate...

  • Customer Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Gen Full time

    Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users...

  • Customer Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Gen Full time

    Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Eazymed Technologies Full time

    Job Summary:MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.Job Location: ChennaiKindly note, only Chennai-based...