Ops Support Specialist

7 days ago

Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Perform Quality Analysis for samples performed based on Regulatory requirements and provide enhanced quality service to clients Identify errors and provide feedback to the agents to mitigate Operational Risk To deliver all the metrics as per norms Review and process samples under assigned process / procedures Perform control checks on document/instruction. Required to gain expertise in process and train new hires within the work unit Identify opportunities to offer value added products and services while adhering to strict laws and regulation Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification:

2-4 years' experience in banking operation, Financial/non-financial/Investment Operations, Operational process management Should have good comprehension skills & be attentive to details Should have good communication skills Should be able to make sound decisions based on information on hand Customer centric approach Demonstrate strengths across Risk/Controls and Client Excellence Strong Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint) Good oral and written communication skills Attention to details, high level of accuracy and productivity. Meticulous, with good initiative & independence, communication skills

Education:

Bachelor's degree/University degree or equivalent experience The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities: Perform Quality Analysis for samples performed based on Regulatory requirements and provide enhanced quality service to clients Identify errors and provide feedback to the agents to mitigate Operational Risk To deliver all the metrics as per norms Review and process samples under assigned process / procedures Perform control checks on document/instruction. Required to gain expertise in process and train new hires within the work unit Identify opportunities to offer value added products and services while adhering to strict laws and regulation Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualification: 2-4 years' experience in banking operation, Financial/non-financial/Investment Operations, Operational process management Should have good comprehension skills & be attentive to details Should have good communication skills Should be able to make sound decisions based on information on hand Customer centric approach Demonstrate strengths across Risk/Controls and Client Excellence Strong Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint) Good oral and written communication skills Attention to details, high level of accuracy and productivity. Meticulous, with good initiative & independence, communication skills Education: Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Willing to work in rotational shift

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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