Customer Support Engineer

3 weeks ago

Chennai, India USAM Technology Solutions Pvt Full time
Job Description
Interact with clients via phone, email or chats and provide concise written/verbal

instructions.

• Install and configure computer applications. Monitor and maintain computer

networks.

• Configure operating systems, resolve issues related to the network.

• Diagnose, troubleshoot, and resolve issues using customer input.

• Learn on HP Portal regarding the emerging technologies and Work with that.

• Act as the first point of contact for clients with issues concerning their Desktop,

Plotter, Printer, Scanner and other computer equipment.

• Keep track of system issues and adhere to the agreed timeline until an issue is

resolved.

• Maintain procedural documents and reports.

• Follow standard procedures to resolve issues by connecting them to relevant

internal departments.

• Provide prompt, accurate feedback to customers.

• Ensure proper documentation of all issues.

• Follow up with clients, ensuring their computer systems are functioning properly

after troubleshooting.

• Prepare prompt, accurate reports. Document technical knowledge in the knowledge

database.

• Train people on how to use different systems.

• Help companies deploy new software or hardware systems

RequirementsProven work experience as a Technical Support Engineer, Desktop Support Engineer,

IT Help Desk Technician or similar role

• Hands-on experience with Windows/Linux/Mac OS environments

• Good understanding of computer systems and other tech products

• Ability to diagnose and troubleshoot basic technical issues

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• BS/Diploma degree in Information Technology, Computer Science or relevant field

Requirements
B2B sales ,corporate Sales , IT Product Sales, Field Sales

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