Customer Support Engineer

3 weeks ago

chennai, India USAM Technology Solutions Pvt Full time
Job Description
Interact with clients via phone, email or chats and provide concise written/verbal
instructions.
• Install and configure computer applications. Monitor and maintain computer
networks.
• Configure operating systems, resolve issues related to the network.
• Diagnose, troubleshoot, and resolve issues using customer input.
• Learn on HP Portal regarding the emerging technologies and Work with that.
• Act as the first point of contact for clients with issues concerning their Desktop,
Plotter, Printer, Scanner and other computer equipment.
• Keep track of system issues and adhere to the agreed timeline until an issue is
resolved.
• Maintain procedural documents and reports.
• Follow standard procedures to resolve issues by connecting them to relevant
internal departments.
• Provide prompt, accurate feedback to customers.
• Ensure proper documentation of all issues.
• Follow up with clients, ensuring their computer systems are functioning properly
after troubleshooting.
• Prepare prompt, accurate reports. Document technical knowledge in the knowledge
database.
• Train people on how to use different systems.
• Help companies deploy new software or hardware systems
Requirements Proven work experience as a Technical Support Engineer, Desktop Support Engineer,
IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS/Diploma degree in Information Technology, Computer Science or relevant field
Requirements
B2B sales ,corporate Sales , IT Product Sales, Field Sales

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    4 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    6 days ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    3 weeks ago

    Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...

  • Customer Support Executive

    2 months ago

    Guindy, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Looking Customer Support Executive** **Should have good communication skills in Tamil / English / Hindi** **Should have 2 yrs experience in Telesales / Customer Support** **Immediate Joiner will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life...

  • Customer Support Executive

    2 days ago

    Guindy, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Looking Customer Support Executive** **Should have good communication skills in Tamil / English / Hindi** **Should have 2 yrs experience in Telesales / Customer Support** **Immediate Joiner will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life...

  • Customer Support Exe

    2 months ago

    Chengalpattu, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **DME for Customer Support in Tyre Industry** **Should have Production / Maintenance Knowledge** **Experience in Tyre industry preferred** **Exp : 1 yr - 3 yrs** **Qualification : DME** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid time...

  • Associate Customer Support Engineer

    2 weeks ago

    Chennai, India Saama Full time

    DescriptionJob Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services.Key responsibilities...

  • Associate Customer Support Engineer

    2 months ago

    Chennai, India Saama Full time

    DescriptionJob Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services.Key responsibilities...

  • Associate Customer Support Engineer

    6 days ago

    Chennai, Tamil Nadu, India Saama Full time

    Description Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...

  • Associate Customer Support Engineer

    2 months ago

    chennai, India Saama Full time

    Description Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...

  • Customer Support Engineer

    2 months ago

    Chennai, India USAM Technology Solutions Pvt Full time

    Job DescriptionInteract with clients via phone, email or chats and provide concise written/verbalinstructions.• Install and configure computer applications. Monitor and maintain computernetworks.• Configure operating systems, resolve issues related to the network.• Diagnose, troubleshoot, and resolve issues using customer input.• Learn on HP Portal...

  • Customer Support Engineer

    2 months ago

    Chennai, India USAM Technology Solutions Pvt Full time

    Interact with clients via phone, email or chats and provide concise written/verbal instructions.• Install and configure computer applications. Monitor and maintain computernetworks.• Configure operating systems, resolve issues related to the network.• Diagnose, troubleshoot, and resolve issues using customer input.• Learn on HP Portal regarding the...

  • Customer Technical Support Engineer

    3 weeks ago

    Chennai, India Movate Full time

    Hiring Technical Customer Support Engineers for Robotics Project !!Role : Customer Support EngineerExperience : Fresher - 4 years (Only with Engineering/Computer Science stream)Shift : Rotational Night shiftsWork Location : Ambit IT Park - Ambattur, ChennaiWork Model : Working from OfficeGraduation : Any Computer science background only - Degree mandate, No...

  • Customer Support Engineer

    2 months ago

    Chennai, India USAM Technology Solutions Pvt Full time

    Job DescriptionInteract with clients via phone, email or chats and provide concise written/verbal instructions.• Install and configure computer applications. Monitor and maintain computernetworks.• Configure operating systems, resolve issues related to the network.• Diagnose, troubleshoot, and resolve issues using customer input.• Learn on HP Portal...

  • Customer Support Engineer

    3 weeks ago

    Chennai, India USAM Technology Solutions Pvt Full time

    Job DescriptionInteract with clients via phone, email or chats and provide concise written/verbal instructions.• Install and configure computer applications. Monitor and maintain computernetworks.• Configure operating systems, resolve issues related to the network.• Diagnose, troubleshoot, and resolve issues using customer input.• Learn on HP Portal...

  • Customer Technical Support Engineer

    3 weeks ago

    Chennai, India Movate Full time

    Hiring Technical Customer Support Engineers for Robotics Project !!Role : Customer Support EngineerExperience : Fresher - 4 years (Only with Engineering/Computer Science stream)Shift : Rotational Night shiftsWork Location : Ambit IT Park - Ambattur, ChennaiWork Model : Working from OfficeGraduation : Any Computer science background only - Degree mandate, No...

  • Customer Technical Support Engineer

    3 weeks ago

    Chennai, India Movate Full time

    Hiring Technical Customer Support Engineers for Robotics Project !!Role : Customer Support EngineerExperience : Fresher - 4 years (Only with Engineering/Computer Science stream)Shift : Rotational Night shiftsWork Location : Ambit IT Park - Ambattur, ChennaiWork Model : Working from OfficeGraduation : Any Computer science background only - Degree mandate, No...