Customer Technical Support Engineer

3 weeks ago

Chennai, India Movate Full time
Hiring Technical Customer Support Engineers for Robotics Project

Role : Customer Support EngineerExperience : Fresher - 4 years (Only with Engineering/Computer Science stream)Shift : Rotational Night shiftsWork Location : Ambit IT Park - Ambattur, ChennaiWork Model : Working from OfficeGraduation : Any Computer science background only - Degree mandate, No Diploma preferred.Notice Period : Need Immediate joiners only.

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Note:Should be willing to work from office.Should be willing to work in rotational night shifts.Should be willing to sign service agreement for 2 years.

ResponsibilitiesManage inbound and outbound contacts in a timely manner.Excellent written and verbal communication skills in languages in-scopeWell versed with customer handling skills.Follow communication “scripts” when handling different topics.Basic understanding of tools/platform used for Robotics process automation and workflow automation.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in Ui Path owned CRM Database in a comprehensible way.Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.

Requirements and skillsMinimum 12 months of experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFluent in the respective languageFamiliarity with CRM systems (Salesforce) and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively.Minimal bachelor’s degree of education with background of engineering, Technology, and computer scienceBasic programming knowledge of Dot Net / C/C++, Java, OOPS concepts and SQL

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