Customer Technical Support Engineer

3 weeks ago

Chennai, India Movate Full time

Hiring Technical Customer Support Engineers for Robotics Project


Role : Customer Support Engineer

Experience : Fresher - 4 years (Only with Engineering/Computer Science stream)

Shift : Rotational Night shifts

Work Location : Ambit IT Park - Ambattur, Chennai

Work Model : Working from Office

Graduation : Any Computer science background only - Degree mandate, No Diploma preferred.

Notice Period : Need Immediate joiners only.


Please share resumes to priyanka.thangadurai@movate.com


Note:

  1. Should be willing to work from office.
  2. Should be willing to work in rotational night shifts.
  3. Should be willing to sign service agreement for 2 years.


Responsibilities

Manage inbound and outbound contacts in a timely manner.

Excellent written and verbal communication skills in languages in-scope

Well versed with customer handling skills.

Follow communication “scripts” when handling different topics.

Basic understanding of tools/platform used for Robotics process automation and workflow automation.

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in Ui Path owned CRM Database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.


Requirements and skills

  • Minimum 12 months of experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Fluent in the respective language
  • Familiarity with CRM systems (Salesforce) and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.
  • Minimal bachelor’s degree of education with background of engineering, Technology, and computer science
  • Basic programming knowledge of Dot Net / C/C++, Java, OOPS concepts and SQL

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