Associate Customer Support Engineer

2 weeks ago


Chennai, India Saama Full time
Description

Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services.Key responsibilities include:Responding to customer inquiries and resolving basic product-related issues.Providing clear and concise information to customers regarding product features and functionalities.Logging customer interactions and issues in the support ticketing system.Collaborating with senior support engineers and other teams to escalate complex issues when necessary.Continuously updating knowledge about company products and industry trends.Maintaining a professional and customer-centric approach in all interactions.Creating and Maintaining Knowledge base Articles on Product supportRequirements:Overall Experience: Minimum 2+ Years Proficiency in SQL and Oracle.Experience in working on various database systems.Understanding of API web services.Basic knowledge of Python (preferred but not mandatory).Hands on with Support Ticketing Tools like Servicenow, Freshdesk, Zendesk etc.Strong communication and interpersonal skills. Basic understanding of ITIL processes.Experience working in customer support.Shift Timing: Rotational Shift



  • Chennai, India Saama Full time

    DescriptionJob Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services.Key responsibilities...


  • chennai, India Saama Full time

    Description Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...


  • Chennai, Tamil Nadu, India Saama Full time

    Description Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...


  • Chennai, India MoSahay Associate Full time

    **Job Types**: Full-time, Fresher **Salary**: Up to ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Language**: - English (required) - Hindi (required) Ability to Commute: - Chennai, Tamil Nadu (required) Ability to Relocate: - Chennai, Tamil Nadu: Relocate...


  • Chennai, Tamil Nadu, India MoSahay Associate Full time

    Job Types: Full-time, FresherSalary: Up to ₹16,000.00 per monthBenefits: Provident FundSchedule: Day shift Rotational shiftEducation: Bachelor's (required)Language: English (required) Hindi (required)Ability to Commute: Chennai, Tamil Nadu (required)Ability to Relocate: Chennai,Tamil Nadu: Relocate before starting work (required)


  • Chennai, India Tekhunt Solutions Full time

    **Role**:Customer Support Associate(International Voice Process) **Experience**:Fresher **Salary**:18K **Education**:Computer science background-(B.sc, BCA, MCA, B.E - Computer science) **Required Skills: - ** - Solve technical queries - A team player - Active listening and questioning, an eye for detail to determine the root cause of the issue, to...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, India EDUFIN Full time

    **Job Overview**: We are interested in hiring a dedicated and hardworking individual as a Customer Support Associate r to join our Sales Department. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Customer Support Associate, you are responsible for handling sales over the phone entirely....


  • Chennai, India Witbloom Consultants Full time

    Hiring in Chennai Location Profile - Customer Support Associate Role - Customer Handling Qualification - 12th pass/UG/Graduates can apply Eligibilty - Fresher's and Experience can Apply Salary - 17k to 70k CTC ( depending upon experience ) Shift - 5 days / Rotational Shift Location - OMR, Perungudi, Chennai **Job Types**: Full-time,...


  • Chennai, India Witbloom Consultants Full time

    Hiring in Chennai Location Profile - Customer Support Associate Role - Customer Handling Qualification - 12th pass/UG/Graduates can apply Eligibilty - Fresher's and Experience can Apply Salary - 17k to 70k CTC ( depending upon experience ) Shift - 5 days / Rotational Shift Location - OMR, Perungudi, Chennai **Job Types**: Full-time,...


  • Chennai, India BBS Corp Full time

    Greetings from Boston Business Solutions! We Have huge openings for Customer Support Associate. Experience: 1year to 3 years. shift timings: 6:30pm to 4:30am. One way cab (30 Kms Radius). **Salary**: Max 4.5 Lpa (Based on Experience). Week off: Saturday and Sunday. Benefits: PF & ESI. Immediate Joiners Preferred. Kindly refer your Friends. Contact:...


  • Chennai, India Tekhunt Solutions Full time

    ON Role - Customer Support Associate/Sr. Associate Process: Voice Rotational Graveyard shifts - Night Shifts (two way cab will be provided) Male & female can apply Qualification: Any degree can apply 5 days working and 2 days Rotational off Work from office No contract / No bond Work Location : Chennai Salary for freshers - CTC 2.5 LPA Salary for...


  • Chennai, India Tekhunt Solutions Full time

    ON Role - Customer Support Associate/Sr. Associate Process: Voice Rotational Graveyard shifts - Night Shifts (two way cab will be provided) Male & female can apply Qualification: Any degree can apply 5 days working and 2 days Rotational off Work from office No contract / No bond Work Location : Chennai Salary for freshers - CTC 2.5 LPA Salary for...


  • Chennai, India FreeElective Network Full time

    TL;DR VERSION:FreeElective Network Pvt. Ltd., based in Chennai, introduced Jodi365.com—a next-generation matchmaking platform—well before the recent wave of here-today/gone-tomorrow casual dating sites and apps. Jodi365 caters exclusively to quality singles and helps them find the right partner at their own pace, whether they are ready for marriage in...


  • Chennai, India FreeElective Network Full time

    TL;DR VERSION:FreeElective Network Pvt. Ltd., based in Chennai, introduced Jodi365.com—a next-generation matchmaking platform—well before the recent wave of here-today/gone-tomorrow casual dating sites and apps. Jodi365 caters exclusively to quality singles and helps them find the right partner at their own pace, whether they are ready for marriage in...


  • Chennai, Tamil Nadu, India FreeElective Network Full time

    TL;DR VERSION:FreeElective Network Pvt. Ltd., based in Chennai, introduced —a next-generation matchmaking platform—well before the recent wave of here-today/gone-tomorrow casual dating sites and apps. Jodi365 caters exclusively to quality singles and helps them find the right partner at their own pace, whether they are ready for marriage in the near term...