Chat process Mail Process WFH

2 weeks ago


Sany, India Bista Univarsal Limited Full time
OverviewThe ChatProcess & Mail Process WFH position plays a pivotal role inproviding exceptional customer service through chat and emailcommunication. The remote nature of the role requires selfmotivatedand efficient individuals who can handle multiple taskssimultaneously.KeyResponsibilities
  • Engage withcustomers via chat to resolve inquiries and issues promptly andprofessionally
  • Respond to customer emails in atimely manner with accurate information andsolutions
  • Utilize predefined responses andtemplates for consistent communication
  • Identifyand escalate priority issues to the appropriatechannels
  • Ensure customer satisfaction througheffective communication andproblemsolving
  • Adhere to company policies andprocedures for chat and email interactions
  • Meetor exceed productivity and quality standards for chat and emailsupport
  • Collaborate with team members to sharebest practices and contribute to a positive workenvironment
  • Maintain accurate records ofcustomer interactions and transactions
  • Stayupdated on product knowledge and new features to provide relevantinformation to customers
  • Assist in othercustomer service tasks as needed
  • Adapt to newtools and technologies to improveefficiency
  • Participate in training anddevelopment programs as required
  • Adhere to workschedule and WFH guidelines
RequiredQualifications
  • High school diploma orequivalent
  • Prior experience in a customerservice role
  • Excellent written communicationskills
  • Ability to multitask and prioritizeworkload effectively
  • Strong problemsolvingabilities
  • Proficiency in computer applicationsand webbased tools
  • Ability to workindependently and as part of ateam
  • Adaptability to changing business needsand technology
  • Attention to detail and accuracyin handling customer information
  • Empathy andpatience in dealing with customerinquiries
  • Ability to maintain confidentialityand professionalism
  • Strong work ethic andselfmotivation in a remote workenvironment
  • Willingness to learn and apply newskills
  • Flexible schedule to accommodatebusiness needs
  • Knowledge of CRM systems is aplus

communication,multitasking,customerservice,computer literacy



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