Remote Live Chat Agent Entry Level

4 weeks ago


Sany, India Future Homes Full time
Overview:The RemoteLive Chat Agent (Entry Level) plays a critical role in providingexceptional customer service in a virtual environment. They areresponsible for engaging with customers through live chat toaddress inquiries resolve issues and ensure a positive customerexperience. This role is vital in maintaining customer satisfactionand contributing to the companys overallsuccess.
KeyResponsibilities:
  • Engage in live chatconversations with customers to assist with inquiries and providesupport
  • Resolve customer issues efficiently andeffectively
  • Ensure timely response to customerinquiries and maintain highqualitycommunication
  • Utilize resources and knowledgebase to provide accurate information tocustomers
  • Collaborate with team members toaddress complex customer concerns
  • Adhere tocompany policies and procedures while interacting withcustomers
  • Document customer interactions andrelevant information accurately
  • Identifyopportunities to enhance customer experience and provide feedbackto the relevant teams
  • Stay updated on productknowledge and industry developments to better assistcustomers
  • Adhere to performance metrics andqualitystandards

RequiredQualifications:
  • High school diplomaor equivalent
  • Excellent written and verbalcommunication skills
  • Ability to multitask andmanage multiple chat conversationssimultaneously
  • Strong problemsolving skills andability to think critically
  • Customer serviceexperience or training is a plus
  • Proficiency inusing live chat software and customer relationship managementtools
  • Ability to adapt to changing technologyand processes
  • Detailoriented with goodorganizational skills
  • Ability to workeffectively in a remote virtualenvironment
  • Willingness to work flexible hoursincluding evenings and weekends
  • Positiveattitude and passion for delivering exceptional customerservice

Benefits
  • 401kPlan
  • Paid Holidays
  • PaidTime Off
  • MedicalInsurance
  • Dental & amp; VisionInsurance
  • Company Paid LifeInsurance

communication,customerservice,customer experience



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