Remote Live Chat Agent Entry Level
4 weeks ago
KeyResponsibilities:
- Engage in live chatconversations with customers to assist with inquiries and providesupport
- Resolve customer issues efficiently andeffectively
- Ensure timely response to customerinquiries and maintain highqualitycommunication
- Utilize resources and knowledgebase to provide accurate information tocustomers
- Collaborate with team members toaddress complex customer concerns
- Adhere tocompany policies and procedures while interacting withcustomers
- Document customer interactions andrelevant information accurately
- Identifyopportunities to enhance customer experience and provide feedbackto the relevant teams
- Stay updated on productknowledge and industry developments to better assistcustomers
- Adhere to performance metrics andqualitystandards
RequiredQualifications:
- High school diplomaor equivalent
- Excellent written and verbalcommunication skills
- Ability to multitask andmanage multiple chat conversationssimultaneously
- Strong problemsolving skills andability to think critically
- Customer serviceexperience or training is a plus
- Proficiency inusing live chat software and customer relationship managementtools
- Ability to adapt to changing technologyand processes
- Detailoriented with goodorganizational skills
- Ability to workeffectively in a remote virtualenvironment
- Willingness to work flexible hoursincluding evenings and weekends
- Positiveattitude and passion for delivering exceptional customerservice
Benefits
- 401kPlan
- Paid Holidays
- PaidTime Off
- MedicalInsurance
- Dental & amp; VisionInsurance
- Company Paid LifeInsurance
communication,customerservice,customer experience
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