Chat Process Mail Process WFH

4 weeks ago


Sany, India Bista Univarsal Limited Full time
Overview:The ChatProcess & Mail Process WFH position plays a crucial role inproviding efficient and effective customer support through chat andemail communications. The individual in this role will beresponsible for addressing customer inquiries resolving issues anddelivering exceptional service to ensure customer satisfaction andloyalty.KeyResponsibilities:
  • Respond to customerinquiries through chat and email in a timely and professionalmanner.
  • Provide accurate information andsupport to customers regarding products orservices.
  • Identify and escalate priority issuesto the appropriate channels forresolution.
  • Maintain detailed and accuraterecords of customer interactions andtransactions.
  • Adhere to company policies andprocedures while ensuring a high quality ofservice.
  • Work collaboratively with team membersto achieve customer support goals.
  • Strive tomeet or exceed key performance indicators and service levelagreements.
  • Utilize knowledge base andresources to effectively resolve customerinquiries.
  • Offer proactive solutions andproduct suggestions to enhance the customerexperience.
  • Stay updated on product knowledgeto provide accurate information tocustomers.
  • Handle irate or difficult customerswith professionalism and empathy.
  • Assist intraining and mentoring new team members asneeded.
  • Participate in ongoing learning anddevelopment opportunities to enhanceskills.
  • Adapt to changing business needs andembrace new technologies andprocesses.
RequiredQualifications:
  • High school diplomaor equivalent; associates or bachelors degree is aplus.
  • Prior experience in customer service chatsupport or email support roles.
  • Excellentwritten communication skills with a strong command of grammar andspelling.
  • Ability to multitask and manage timeeffectively in a fastpacedenvironment.
  • Proficiency in using email systemschat platforms and relevant softwareapplications.
  • Strong problemsolving anddecisionmaking abilities with attention todetail.
  • Ability to remain calm and professionalunder pressure or when dealing with difficultsituations.
  • Customeroriented mindset with afocus on delivering exceptional service.
  • Goodunderstanding of customer satisfaction metrics and performanceevaluation.
  • Ability to work independently whilealso being a productive teamplayer.
  • Flexibility to work variable shiftsincluding weekends and holidays asneeded.
  • Familiarity with CRM systems and helpdesk software is a plus.
  • Adaptability to remotework and willingness to adhere to company WFHpolicies.

communication,customerservice,adaptability



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