Voice Chat Process Non

4 weeks ago


Sany, India Bista Univarsal Limited Full time
Overview:The VoiceChat Process & NonVoice Process position is vital to ourorganization as it involves providing efficient and effectivecustomer support through both chat and nonvoice channels. This roleplays a crucial part in maintaining high levels of customersatisfaction and represents our companys commitment to deliveringexceptionalservice.
KeyResponsibilities:
  • Assist customersvia voice chat and nonvoice channels addressing inquiries andresolving issues
  • Handle customer escalationsand provide solutions in a timelymanner
  • Conduct product or servicetroubleshooting through chat and nonvoiceplatforms
  • Document customer interactions andmaintain accurate records
  • Ensure customerinquiries are responded to promptly andprofessionally
  • Collaborate with crossfunctionalteams to resolve complex customer issues
  • Adhereto established processes and guidelines for customersupport
  • Stay updated on product knowledge andcompany policies to provide accurate information tocustomers
  • Meet or exceed individual and teamperformance metrics
  • Contribute to improvingcustomer support processes andprocedures
RequiredQualifications:
  • Bachelors degree in arelated field or equivalent workexperience
  • Proven experience in customerservice or a similar role
  • Excellent verbal andwritten communication skills
  • Ability tomultitask and prioritize in a fastpacedenvironment
  • Strong problemsolving anddecisionmaking abilities
  • Empathetic and patientdemeanor when dealing withcustomers
  • Proficiency in using chat platformsand customer support software
  • Ability to workwell in a team and independently
  • Strongattention to detail and accuracy
  • Flexibility towork in rotating shifts including weekends andholidays

communication,multitasking,customerservice,teamwork



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