Chat Process Customer Support Service WFH

4 weeks ago


Sany, India Bista Univarsal Limited Full time
Overview:The ChatProcess & Customer Support Service WFH role is essential toprovide efficient and timely customer support through chatplatforms ensuring exceptional customer service and satisfaction.This remote position plays a crucial role in maintaining positiveclient relationships and contributing to the companys overallsuccess.KeyResponsibilities:
  • Respond to customerinquiries and issues via chat in a professional and timelymanner
  • Utilize knowledge base and resources toaddress customer concerns and provide accurateinformation
  • Assist customers with accountmanagement product inquiries and issueresolution
  • Adhere to established serviceprocedures and maintain highqualitystandards
  • Identify and escalate priority issueseffectively
  • Collaborate with crossfunctionalteams to resolve complex problems
  • Efficientlymanage multiple customer interactionssimultaneously
  • Document customer interactionsand feedback for continuous improvement
  • Stayupdated with product knowledge and serviceofferings
  • Adhere to privacy and securityregulations in all customerinteractions
  • Contribute to a positive andcollaborative team culture
  • Meet individual andteam performance targets and service levelagreements
  • Provide feedback to improve chatsupport processes and tools
  • Participate inongoing training and skill development
  • Embracechange and adapt to evolving customer supportneeds
RequiredQualifications:
  • High school diplomaor equivalent; additional education is aplus
  • Prior experience in chat support orcustomer service role
  • Proficient in typing andnavigating chat platforms efficiently
  • Excellentwritten communication skills with proper grammar andspelling
  • Ability to effectively resolvecustomer issues and provide solutions
  • Strongproblemsolving and decisionmakingskills
  • Capability to work independently and ina team environment
  • Ability to multitask andprioritize workload effectively
  • Empathy andpatience when dealing with customerconcerns
  • Knowledge of customer relationshipmanagement systems is desirable
  • Adaptability tochanging technology and processimprovements
  • Compliance with data privacy andconfidentiality standards
  • Ability to workflexible hours and adapt to shiftschedules
  • Strong attention to detail andaccuracy in all customerinteractions
  • Commitment to providingexceptional customer serviceexperiences

customerservice,communication,teamwork



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