Process Developer, Customer Service

6 days ago


Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Developer, Customer Service 
In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.
Responsibilities
• Respond to customer queries and concerns 
• Provide support on customers account & improve Customer's experience. 
• Ability to provide great customer experience / solve customer issues/ Ability to upsell
• Maintain a deep understanding of client processes and policies 
• Reproduce customer issues and call out product bugs 
• Provide excellent customer service to our customers 
• Demonstrate the capacity for critical thinking and analysis. 
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you
Preferred qualifications
• Work experience in Customer Service with experience in credit cards/banking
• Relevant experience in a customer service role chat/email/voice 
• Analytical skills with customer-centric approach 
• Excellent proficiency with English & Hindi 
• Ability to work on a flexible rotating schedule 24x7 (including weekend shift) 
• Good attention to detail
Minimum qualifications
• Any graduate degree or equivalent with an excellent academic record
• Effective probing skills and analyzing / understanding skills
• Excellent Interpersonal Skills



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