Customer Service Representative and Voice Process Executive

1 week ago


Noida, Uttar Pradesh, India 2coms Full time
We are seeking a highly motivated Graduate Fresher to join our team as a Voice Process and Customer Service Agent. Key Responsibilities:

As a Voice Process and Customer Service Agent, you will be responsible for interacting with customers from North American, Canadian & UK, analyzing and processing transactions accurately & on time, documenting all transactions completed in a day, making significant contributions towards collecting metrics on processes, maintaining positive and cooperative working relationships with all, collaborating with the team to achieve common goals, communicating with internal and external customers to resolve issues, questions and concerns swiftly, and keeping up-grading your skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them. Requirements:

• Minimum qualification - Graduate in any discipline
• 0 -11months of work experience in Voice. Preferable voice exp. In finance.
• Excellent communication skills and strong command over English language.
• Excellent Customer Service Skills.
• Willing to work in a shift based work schedule.
• Excellent Analytical ability, Logical approach towards problem solving.

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