Senior Voice Process Executive
4 weeks ago
At 2coms, we are seeking a highly skilled Senior Voice Process Executive to join our team. As a Senior Voice Process Executive, you will be responsible for analyzing and processing transactions accurately and on time. You will also be required to document all transactions completed in a day and make significant contributions towards collecting metrics on processes. Additionally, you will need to maintain positive and cooperative working relationships with all team members and communicate with internal and external customers to resolve issues, questions, and concerns swiftly.
Requirements
Qualification: Any UG / Graduate / Post Graduate With 1 yr & above experience in BPO. Eligibility Willingness to work in Voice process Must have good English Communication skills (both Speaking& Written). Willingness to work on night shift.
Key Responsibilities
• Analyze and process transactions accurately and on time.
• Document all transactions completed in a day.
• Make significant contributions towards collecting metrics on processes.
• Maintain positive and cooperative working relationships with all team members.
• Communicate with internal and external customers to resolve issues, questions, and concerns swiftly.
• Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
Skills Required
• Minimum qualification - Graduate in any discipline
• 2 to 5 yrs of work experience in Voice. Preferable voice exp. In finance.
• Excellent communication skills and strong command over English language.
• Excellent Customer Service Skills.
• Willing to work in a shift based work schedule.
• Excellent Analytical ability, Logical approach towards problem solving
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