Senior Process Manager
3 weeks ago
For the role of Senior Process Manager - Voice at 2coms, we are looking for a highly skilled professional to oversee and improve our international voice processes.
Key Responsibilities:
• Analyze and process transactions accurately and efficiently.
• Document all transactions completed in a day, ensuring transparency and accountability.
• Collaborate with the team to achieve common goals and maintain positive working relationships.
• Communicate effectively with internal and external customers to resolve issues and concerns.
Requirements:
• Minimum qualification: Graduate in any discipline.
• 2 to 5 years of work experience in Voice, preferably in finance.
• Excellent communication skills and strong command over English language.
• Excellent Customer Service Skills and willingness to work in a shift-based schedule.
• Strong analytical ability and logical approach towards problem-solving.
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