Chat & Voice Process Executive

3 weeks ago


Noida, Uttar Pradesh, India Recruiting India Full time

Job Title: Chat & Voice Process Executive

Position Overview:

We are seeking a highly motivated and customer-oriented individual to handle customer inquiries and complaints via chat and phone in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and complaints via chat and phone
  • Provide accurate and complete information to customers
  • Maintain a positive and empathetic attitude towards customers
  • Identify and escalate priority issues to the appropriate department
  • Follow up with customers to ensure their issues are resolved
  • Keep records of customer interactions and transactions
  • Collaborate with team members to improve customer service processes and procedures
  • Meet and exceed individual and team targets

Qualifications:

  • High school diploma or equivalent required
  • Minimum 6 months to 1 year documented experience required, preferably in a chat and voice process
  • Excellent communication skills, both written and verbal
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving and decision-making skills
  • Proficient in MS Office and customer service software
  • Ability to work in a fast-paced and dynamic environment
  • Willingness to work in rotational shifts, including weekends and holidays
  • Fluency in English and Hindi is a must; proficiency in other regional languages is a plus

Benefits:

  • Competitive salary package
  • Performance-based incentives
  • Comprehensive training and development programs
  • Opportunities for growth and career advancement
  • Fun and inclusive work culture


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