Chat & Voice Process Executive
3 weeks ago
Job Title: Chat & Voice Process Executive
Position Overview:
We are seeking a highly motivated and customer-oriented individual to handle customer inquiries and complaints via chat and phone in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and complaints via chat and phone
- Provide accurate and complete information to customers
- Maintain a positive and empathetic attitude towards customers
- Identify and escalate priority issues to the appropriate department
- Follow up with customers to ensure their issues are resolved
- Keep records of customer interactions and transactions
- Collaborate with team members to improve customer service processes and procedures
- Meet and exceed individual and team targets
Qualifications:
- High school diploma or equivalent required
- Minimum 6 months to 1 year documented experience required, preferably in a chat and voice process
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and decision-making skills
- Proficient in MS Office and customer service software
- Ability to work in a fast-paced and dynamic environment
- Willingness to work in rotational shifts, including weekends and holidays
- Fluency in English and Hindi is a must; proficiency in other regional languages is a plus
Benefits:
- Competitive salary package
- Performance-based incentives
- Comprehensive training and development programs
- Opportunities for growth and career advancement
- Fun and inclusive work culture
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