Insurance Industry Process Specialist
1 week ago
Job Title: Senior Process Executive Voice
Job Description:
We are seeking a highly skilled Senior Process Executive Voice to join our team at 2coms. As a Senior Process Executive Voice, you will be responsible for interacting with customers from North America, Canada, and the UK, analyzing and processing transactions accurately and on time, documenting all transactions completed in a day, and making significant contributions to collecting metrics on processes.
Key Responsibilities:
- Communicate effectively with internal and external customers to resolve issues, questions, and concerns swiftly.
- Analyze and process transactions accurately and on time.
- Document all transactions completed in a day.
- Maintain positive and cooperative working relationships with all team members.
- Collaborate with the team to achieve common goals.
- Keep upgrading your skills as per the requirement and be ready to shoulder new or additional responsibilities assigned to you.
Requirements:
- Minimum qualification: Graduate in any discipline.
- 2 to 5 years of work experience in Voice.
- Preferable voice experience in finance.
- Excellent communication skills and strong command over the English language.
- Excellent customer service skills.
- Willing to work in a shift-based work schedule.
- Excellent analytical ability and logical approach towards problem-solving.
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