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Customer Service Officer

1 month ago


Noida Uttar Pradesh, India ixamBee Full time

**ixamBee hiring on behalf of iEnergiser**

**About us**:
A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.

**Job Description for a Customer Support Role - International Process**

**Process Name - Travel Club India**

**Responsibilities**
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Requirements**:

- Graduate with 1 year voice experience in Travel Process
- Communication and thought process has to be good.
- Excellent communication skills.
- Must be fluent in English
- Must be comfortable working from the office.

**Shift Timings - 5 days working - Male - 6 am - 12 am (any 9 (nine) hours shift)**

**Female - 6 am - 8 pm (any 9 (nine) hours shift)**

**Job Location : Noida - A - 37, Gate No - 01, Sector - 60, Noida - 201301**

**Job Type: Full Time**

**Remuneration: 3.96 - 4.80 Lakhs (In hand)**

**Job Types**: Full-time, Permanent

Pay: ₹396,000.00 - ₹480,000.00 per year

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- Do you have customer service experience in Travel Industry or any related process?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 29/10/2024