
Customer Service Import
4 weeks ago
**Description**
**Responsibilities**
- Manage and maintain relationships with key import customers
- Provide exceptional customer service support to ensure customer satisfaction
- Coordinate with internal teams to ensure timely delivery of import orders
- Resolve customer complaints and issues in a timely and professional manner
- Monitor and analyze customer feedback to identify areas for improvement
- Provide regular reports and updates on customer service performance to management
**Skills and Qualifications**
- Bachelor's degree in business administration, logistics, or a related field
- 10-15 years of experience in customer service, preferably in the import industry
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and customer service software
- Knowledge of import regulations and customs procedures
- Fluency in English and Hindi, both written and spoken
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹83,000.00 - ₹99,999.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- shipping: 10 years (preferred)
- Customer service: 10 years (preferred)
- import: 10 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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