Senior Customer Service Representative with Process Excellence
19 hours ago
Job Title: Senior Customer Service Representative with Process Excellence
At EXL, we are committed to delivering exceptional customer service while upholding the highest standards of quality and productivity.
- We are seeking a highly skilled and motivated Senior Customer Service Representative with Process Excellence to join our team.
- As a key member of our customer service team, you will be responsible for adhering to all documented processes and workflows to enhance customer service and reduce customer effort/operating efficiency.
- You will utilize resources and tools to accurately respond to customer inquiries, ensuring privacy and meeting quality/productivity standards.
- Additionally, you will demonstrate a passion for the values outlined in the We are Unum value statements and ensure that assigned targets align with SLA and internal standards.
- Furthermore, you will work closely with contact center teams to ensure seamless customer service delivery and adherence to established attendance schedules.
- Compliance with all internal and external reporting requirements is also essential.
- Excellent written and verbal communication skills are required to excel in this role.
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Customer Service Representative
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Senior Customer Service Representative
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