Senior Customer Service Representative with Process Excellence

19 hours ago


Noida, Uttar Pradesh, India exl Full time

 Job Title: Senior Customer Service Representative with Process Excellence

At EXL, we are committed to delivering exceptional customer service while upholding the highest standards of quality and productivity.

  • We are seeking a highly skilled and motivated Senior Customer Service Representative with Process Excellence to join our team.
  • As a key member of our customer service team, you will be responsible for adhering to all documented processes and workflows to enhance customer service and reduce customer effort/operating efficiency.
  • You will utilize resources and tools to accurately respond to customer inquiries, ensuring privacy and meeting quality/productivity standards.
  • Additionally, you will demonstrate a passion for the values outlined in the We are Unum value statements and ensure that assigned targets align with SLA and internal standards.
  • Furthermore, you will work closely with contact center teams to ensure seamless customer service delivery and adherence to established attendance schedules.
  • Compliance with all internal and external reporting requirements is also essential.
  • Excellent written and verbal communication skills are required to excel in this role.


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