Customer Service Executive

4 weeks ago


Andheri, India NationMind Infoservices Private Limited Full time

NationMind Infoservices Private Limited is currently seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing outstanding customer service and support to our clients. You will serve as the main point of contact for customers, addressing their inquiries and resolving any issues they may encounter.


Responsibilities
  • Handle customer inquiries via phone, email, and live chat in a professional and efficient manner.
  • Assist customers with product and service information, guiding them through their options.
  • Resolve customer complaints and ensure they are handled in a timely and satisfactory manner.
  • Collaborate with other departments to provide additional support and resolve complex issues.
  • Maintain a thorough understanding of company products, services, and policies.
  • Provide accurate and up-to-date information to customers.
  • Uphold the highest level of customer satisfaction by going above and beyond for customers.

Requirements

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Proficient in Microsoft Office and CRM software.
  • Attention to detail and strong organizational skills.


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