Customer Service
2 weeks ago
**Job ID**: Customer Service Executive
**Role**: Customer Service Executive
**Department**: Operations - Customer Service
**Location**: Andheri East, Mumbai, Maharashtra
**Designation**: Executive to Associate Manager
**Reporting structure for the position**: Head - Operations - Customer Service
**No of Position Vacant**: 1
- Preparing & sending various MIS reports to concerned departments
- Conducting root cause analysis of complains
- Enterprise monitor tracking, analyzing calls in queue & abandoned calls
- Managing & continuously improving team's performance and quality parameters & scores
- Updating the team on new developments within the company & markets
- Co-ordination with other departments regarding enquiries & complains
**Education**: Bachelor's degree
**Exp. Required in Years**: 2- 5 years of relevant experience in stock broking
**Compensation**: Will be discussed during interviews
**Hiring process/round of interviews**: Behavioral & technical interviews
**Expected Notice Period**: 30 days
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