Customer Service

2 weeks ago


Andheri Mumbai Maharashtra, India Asit C Mehta Investment Interrmediates Full time

**Job ID**: Customer Service Executive

**Role**: Customer Service Executive

**Department**: Operations - Customer Service

**Location**: Andheri East, Mumbai, Maharashtra

**Designation**: Executive to Associate Manager

**Reporting structure for the position**: Head - Operations - Customer Service

**No of Position Vacant**: 1
- Preparing & sending various MIS reports to concerned departments
- Conducting root cause analysis of complains
- Enterprise monitor tracking, analyzing calls in queue & abandoned calls
- Managing & continuously improving team's performance and quality parameters & scores
- Updating the team on new developments within the company & markets
- Co-ordination with other departments regarding enquiries & complains

**Education**: Bachelor's degree

**Exp. Required in Years**: 2- 5 years of relevant experience in stock broking

**Compensation**: Will be discussed during interviews

**Hiring process/round of interviews**: Behavioral & technical interviews

**Expected Notice Period**: 30 days



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