Customer Service
2 weeks ago
WE have been retained by our client which is an internationally active, industry-leading manufacturer of high-quality products of the entire ethylene glycol family: Monoethylene Glycol (MEG), Diethylene Glycol (DEG) and Triethylene Glycol (TEG) based in India. With 2 technology-driven manufacturing units spread Across India, they cater to the needs and requirements of Leading Oil & Gas Companies in the Middle East like Abu Dhabi National Oil Company Emirates National Oil Company, Dragon Oil, TOTAL & amongst others.
**Position - customer service executiv**e
Location: - Mumbai, India - andheri east
**Job Responsibilitiés**:
Ensuring seamless execution from order receipt to customer confirmation.Coordinating with clients, sales team & drivers.
Coordinate with the sales team by managing schedules, filing important documents, and communicating relevant information.Maintaining daily records of the all the processes
.Collaboratingwith the credit team to swiftly clear credit and delivery holds, enhancing order processing efficiency
.Coordinating closely with planners to meet requested delivery dates, maintaining high customer satisfaction.
Establish effective partnerships with freight forwarders, streamlining customs clearances, export documentation (Commercial Invoice, Packing list, Bill of lading, Insurance), and legalizations within specified time frames.
Resolve customer issues efficiently by managing complaints and initiating the escalation process through Quality Management (QMs).
Ensure strict adherence to company policies and procedures, promoting efficient and compliant business practices.
**Qualification**s:
Bachelor’s degree or higher in any field.
Experience in the chemical industry is an added advantage
Ability to prioritize multiple projects and adapt to changing priorities
Demonstrate exceptional communication and presentation skills Strong work ethics and track record of success
Three or more years of experience in a warehouse role managing hourly employees.
Proficiency with warehouse procedures and policies
.Computer skills - PowerPoint, Word, Excel Knowledge of green energy, emerging water treatment technologies, and sustainability solutions is a plus.
**Mandatory -**: Experience of Customer Service in the Chemical Industry.
**for any queries call 9820882640**
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Work Location: In person
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