Customer Service Executive
1 month ago
We are looking for a call centre executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided at its best quality.
**Responsibilities**:
Handle many inbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy
- related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyse the data. write and submit timely reports on performance, targets, and customer queries.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Sakinaka Andheri east, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
- Marathi (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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