Customer Service
1 month ago
21 March 2023
CUSTOMER SERVICE - VOICE PROCESS role in DAY SHIFT with Leading Courier brand.
**Monday to Saturday (9 am to 9 pm any 9 hours) Sunday is fixed off**
Below is Job Role:
- Responsible for providing high quality service to all customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments
Conduct handling of inbound customer calls as per the defined standard operating procedures and in
adherence to the customer service quality parameters
- Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets
- Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the
pickups
- Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit
times etc. for delivery of shipments as per the defined standard operating procedures
- Coordinate actively with the tracking team for the tracking of shipment status and forward pertinent
customer queries to the tracking team in a timely manner
- Conduct handling of customer claims and complaints on the account of exceptions in delivery of
shipments and coordinate with operations team for effective resolution; conduct escalation of the issue
in case of non resolution
- Ensure adherence to best in class customer service parameters in all activities
- kindly WhatsApp on this mobile no :9372940439
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