Customer Service

1 month ago


Andheri Mumbai Maharashtra, India Cheri Angel Consulting Full time

21 March 2023

CUSTOMER SERVICE - VOICE PROCESS role in DAY SHIFT with Leading Courier brand.

**Monday to Saturday (9 am to 9 pm any 9 hours) Sunday is fixed off**

Below is Job Role:

- Responsible for providing high quality service to all customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments

Conduct handling of inbound customer calls as per the defined standard operating procedures and in

adherence to the customer service quality parameters
- Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets
- Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the

pickups
- Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit

times etc. for delivery of shipments as per the defined standard operating procedures
- Coordinate actively with the tracking team for the tracking of shipment status and forward pertinent

customer queries to the tracking team in a timely manner
- Conduct handling of customer claims and complaints on the account of exceptions in delivery of

shipments and coordinate with operations team for effective resolution; conduct escalation of the issue

in case of non resolution
- Ensure adherence to best in class customer service parameters in all activities
- kindly WhatsApp on this mobile no :9372940439



  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...

  • Customer Service

    1 month ago


    Andheri, Mumbai, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

    **Job ID**: Customer Service Executive **Role**: Customer Service Executive **Department**: Operations - Customer Service **Location**: Andheri East, Mumbai, Maharashtra **Designation**: Executive to Associate Manager **Reporting structure for the position**: Head - Operations - Customer Service **No of Position Vacant**: 1 - Preparing & sending...

  • Customer Service

    4 weeks ago


    Andheri, Mumbai, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

    **Job ID**: Customer Service **Role**: Customer Service Executive **Department**: Operation Customer Service **Location**: Andheri East, Mumbai, Maharashtra **Designation**: To Be Discussed **Reporting structure for the position**: Head - Operation Customer Service **No of Position Vacant**: 1 - Preparing & sending various MIS reports to concerned...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...

  • Customer Service

    1 day ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • Andheri, Mumbai, Maharashtra, India M5C LOGISTICS Pvt .ltd. Full time

    **Key Skills**: - Proficient in customer handling and resolving inquiries - Demonstrated ability to work under pressure and meet deadlines - Excellent problem-solving skills and the ability to think critically - Outstanding verbal and written communication skills - Previous experience in handling customer service responsibilities is preferred **Previous...


  • Andheri, Mumbai, Maharashtra, India ARME Consulting Full time

    **Role: Customer Service Associate** **Location: Powai (Andheri East)** **Job Summary**: **Requirements**: - Freshers or experienced both are welcome - Good communication in Hindi or English and costumer interaction skills required - Responsible to handle Inbound or Outbound calls and provide customer support - Respond to customer inquiries and requests...


  • Andheri, Mumbai, Maharashtra, India Digital placement Full time

    Opening for voice Process Job Role Work in customer service Enquiries solving, Complaints solving, Request from clients within timeline. Qualification Minimum 6 months of experience in customer service process Graduation is Mandatory Shift Timing Male - 8am to 11pm Female - 8am to 8pm 6 days working, 1 rotational week...


  • Andheri, Mumbai, Maharashtra, India Little Black Hijab Full time

    Full time Role **JOB DESCRIPTION**: - Answering Instagram and Facebook DMS/Messages - Answering Instagram and Facebook Comments - LBH Customer Service Live Chat (_from_ 11-7 pm) - Answer incoming calls _from_ customers **CANDIDATE PROFILE**: - Must have some prior experience in the Customer Service job role - Leadership role - Fluent in English and...


  • Andheri, Mumbai, Maharashtra, India Aluco Glazing Full time

    1. Calling existing and potential customers to persuade them to purchase/renew company products and services 1. Accurately record details of customers’ purchase orders 2. Processing all customer purchases accordingly 3. Generating promising leads for the outside sales team to pursue 4. Using sales scripts proffered by the company to drive sales and...


  • Andheri, Mumbai, Maharashtra, India Shaadi.Com Full time

    **Company Overview**: **Key Responsibilities**: 2. **Problem Resolution**: Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction. 4. **Sales Support**: Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets. 5....


  • Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...


  • Andheri, Mumbai, Maharashtra, India Exemplarii HR Consulting LLP Full time

    **Job description**: - Experience in HVAC (Air conditioning system) industry. - Maintaining records of customer service requests in the CRM system or logging complaints in Excel. - Coordinating with field technicians or service teams to schedule appointments for repairs as per customer needs. - Making and submitting repair quotes and AMC...


  • Andheri, Mumbai, Maharashtra, India Exemplarii HR Consulting LLP Full time

    **Job description**: - Experience in HVAC (Air conditioning system) industry. - Maintaining records of customer service requests in the CRM system or logging complaints in Excel. - Coordinating with field technicians or service teams to schedule appointments for repairs as per customer needs. - Making and submitting repair quotes and AMC...


  • Andheri, Mumbai, Maharashtra, India Shaadi.Com Full time

    **Company Overview**: **Key Responsibilities**: 2. **Problem Resolution**: Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction. 4. **Sales Support**: Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets. 5....

  • Customer Service

    1 month ago


    Mumbai, India Tech Mahindra business service Full time

    CUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹10,898.10 - ₹37,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...


  • Andheri, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    Hiring for **Customer Service Executive** Pure Day Shift Salary upto 25k in hand Monday To Saturday Working Fix Shift Timing No Rotational Shifts Graduation Mandatory Min 6 months exp in any BPO domain **Good Communication skills required** Location - **Chandivali, Andheri (East)** Sunny 9637300600 **Job Types**: Full-time, Permanent **Salary**:...


  • Andheri, Mumbai, Maharashtra, India Pecopp Pest Control Services Full time

    Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. - Making appointments that fit into the schedule of the client and the customer. - Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion. - Assisting them if they are facing...


  • Andheri, Mumbai, Maharashtra, India Tresbien HR Staffing Full time

    Greetings from Tresbien HR! Hiring Customer Service Executive -Fresher for a Insurance TPA Co at Andheri - Mumbai. Freshers Welcome. Exp - Fresher - 6 Months Experience. Qualification - Ang Graduate. About Co-Insurance TPA Co. **Role Description** This is a full-time on-site role for a Customer Service Executive located in Mumbai. The Customer Service...