Partner Development Manager

5 months ago

Bengaluru, India Whatfix Full time

Who are we? 

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

“Hustle Mode ON” is the motto we live by. 

Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.

With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.

Listed in among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023

Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

Whatfix is looking to hire a Partner Development Manager with relevant experience to effectively run, monitor and manage ‘Partnership Lifecycle’ with services/SI partner ecosystem that delivers strategic benefit and impact to both the parties

Key Responsibilities

Identify, validate and recruit new partnerships that have potential to become strategic Whatfix relationships for business growth

Onboard these prospective partners through a structured onboarding process and support them to develop a joint business plan with Whatfix

Align all partners in the ecosystem to Whatfix Partner Program for Services Partners, monitor and govern adherence of these partners to the Program and develop individual growth plans with them

Responsible for timely, relevant reporting and communication around Partner Program compliance and partners’ growth journey

Responsible for driving capability development for partners through customized partner enablement programs to support partner business plan

Ensure partners are fully trained on Whatfix platform, value proposition and its use cases, so that they are positioned to evangelize within their organization and to position Whatfix to their customers and prospects for realizing better business outcomes

Manage and collaborate with partners to define and establish Whatfix CoEs/competencies within their practices/delivery centers for building PoCs, testing use cases and validating solutions

Plan sales and marketing campaigns in conjunction with partner executives and lead efforts to ensure delivery of all required resources into the sales campaigns of the partners

Responsible to manage all partner contracts, billings and payments working with relevant Whatfix and partner stakeholders

Identify potential ways to build unique/differentiating solutions/use cases together with partners

Develop joint relationships, initiatives and programs to develop long-term successful client engagements with partners

Responsible to drive a superior partner experience for the partner on Whatfix partner portal, ensuring availability of all required resources through the portal and orchestration of key partner actions within the portal

Key Requirements

3+ years SI alliance experience in high-growth SaaS/tech organization

Proficiency in managing global SI partners

Understanding of global/regional SI sales and engagement models

Track record of driving partner campaigns with cross-functional teams

Strong communication and ownership skills

Expertise in alliance contract negotiation and growth planning

Mastery of partnership management procedures and policies

Proactive partner relationship development and problem-solving 

Key Competencies

Thrive in a complex, matrixed environment

Foster trust with teams and partners for ongoing engagement

Embrace cultural diversity within the partner ecosystem

Simplify complexities of emerging technologies in diverse partnerships

Inspire ongoing partner engagement and global market expansion

Exhibit operational rigor and analytical acumen in fast-paced settings

Why Whatfix?

Accelerated Growth and Expansion

Top decile Y-o-Y revenue growth rate of 65% 

Doubled the workforce since 2021

Raised $140 million to date 

Tripled the valuation since 2020

Listed among fastest-growing companies in North America in 2021 and 2022 in

Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune

Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022

Cemented Industry Leadership 

Leader in the first-ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022

A Leader for the third consecutive year in the Everest Group DAP Peak Matrix 2022

Recognized in the 2022 Gartner Market Guide for Digital Adoption Platforms 

Unique Exposure - With 80% of revenue getting generated from outside India and 75 Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 

Perks & Benefits (India) 

Uncapped Incentives and Bonus plans (GTM teams) 

Best-in-class medical Insurance coverage. 

Education Sponsorship 

Free Lunch & Dinner Buffet 

Doorstep Cab Drop Facility (10 PM onwards) 

Internal Job Transfer & global mobility programs 

Scope to represent Whatfix at global events (especially GTM teams) 

Travel to meet our global customers & prospects in person (especially those in GTM teams)

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