IT Support Specialist

3 months ago

Hyderabad, India ModMed Full time

We are united in our mission to make a positive impact on healthcare. Join Us 

South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM) We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

IT support for a technology company is a big task. You are the go-to person for computer hardware and software needs, providing front line user support for all internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the user experience by contributing to longer-term projects and documentation efforts. You are comfortable problem solving in multiple operating systems and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You're a fast learner and great communicator who can support the IT needs of onsite and remote employees with varying technical backgrounds.

Responsibilities

Manage service requests submitted to the service desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible. Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team. Answer IT related questions, provide advice and training to users. Maintain user training manuals and procedures. Log support requests for continued problem resolution and tracking. Maintain one-to-one contact with users throughout the lifecycle of an incident or request. Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience.

Requirements & Qualifications

Experience supporting Apple, Linux, Windows and BYOD environments. Experience supporting LAN/WAN networking and mobile computing environments. Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc. Experience supporting SaaS applications (G Suite, RingCentral, Zendesk, Okta, etc). Some knowledge of scripting in Bash, Python, Powershell, etc. Strong customer service, organizational, prioritization, multitasking and communication skills. A willingness to be flexible and adaptable to changing priorities and schedules. Be available for an on-call rotational schedule that spans a week at a time. CompTIA A+ and CompTIA Network+ preferred. Previous work experience in a corporate environment is preferred.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

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