Customer Support Specialist

4 weeks ago


Hyderabad, India Big Basket Full time

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma


  • Hyderabad, India Technology Support Specialist Full time

    **Job Description: Customer Service Executive (Banking Sector)** **Position Overview**: **Requirements**: Education: Minimum graduation in any discipline. A background in finance, commerce, or banking will be an added advantage. Language Skills: Fluency in Hindi and English is mandatory, both written and verbal. Communication: Strong interpersonal and...


  • Hyderabad, Telangana, India Diyos Infotech Pvt. Ltd. Full time

    Unlock a Rewarding Career with Diyos Infotech Pvt. Ltd.We are seeking an exceptional Customer Support Specialist to join our dynamic team at Diyos Infotech Pvt. Ltd.! As a key member of our customer success squad, you will play a vital role in ensuring that our customers receive top-notch support and service.


  • Hyderabad, Telangana, India Simandhar Education Full time

    About the RoleWe are seeking a highly skilled Senior Customer Support Specialist to join our team at Simandhar Education. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and effective support.Key Responsibilities:Provide proactive and professional customer...


  • Hyderabad, India Optiply Full time

    About usOptiply is at the forefront of three rapidly expanding sectors: Software as a Service, Artificial Intelligence, and E-commerce. With our intelligent purchasing software, we empower over 300 web shops and wholesalers to make smarter buying decisions, using predictive analytics to optimize inventory management.Job DescriptionWe’re looking for a...


  • Hyderabad, Telangana, India FLY Consulting Services Full time

    **About the Role**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer experiences through voice and email interactions.**Key Responsibilities**:Respond to customer inquiries and resolve issues in a timely and...


  • Hyderabad, India Recykal.com Full time

    About the Role We are looking for a dynamic and detail-oriented Customer support specialist to manage customer interactions and provide exceptional service. The ideal candidate will serve as the primary point of contact for customers, ensuring their queries are resolved efficiently while maintaining high levels of satisfaction. This role requires strong...


  • Hyderabad, India Recykal.com Full time

    About the RoleWe are looking for a dynamic and detail-oriented Customer support specialist to manage customer interactions and provide exceptional service. The ideal candidate will serve as the primary point of contact for customers, ensuring their queries are resolved efficiently while maintaining high levels of satisfaction. This role requires strong...


  • Hyderabad, Telangana, India GHX Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at GHX. This role will provide exceptional customer service, troubleshoot complex technical issues, and collaborate with cross-functional teams to deliver timely resolutions.Job SummaryThis is an exciting opportunity for a talented individual to work in a dynamic...


  • Hyderabad, India Recykal.com Full time

    About the Role We are looking for a dynamic and detail-oriented Customer support specialist to manage customer interactions and provide exceptional service. The ideal candidate will serve as the primary point of contact for customers, ensuring their queries are resolved efficiently while maintaining high levels of satisfaction. This role requires strong...


  • Hyderabad, India Recykal.com Full time

    About the Role We are looking for a dynamic and detail-oriented Customer support specialist to manage customer interactions and provide exceptional service. The ideal candidate will serve as the primary point of contact for customers, ensuring their queries are resolved efficiently while maintaining high levels of satisfaction. This role requires strong...


  • Hyderabad, India Recykal.com Full time

    About the Role We are looking for a dynamic and detail-oriented Customer support specialist to manage customer interactions and provide exceptional service. The ideal candidate will serve as the primary point of contact for customers, ensuring their queries are resolved efficiently while maintaining high levels of satisfaction. This role requires strong...

  • Customer Support

    6 months ago


    Hyderabad, India NOHUNG PRIVATE LIMITED Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...


  • Hyderabad, Telangana, India Tata Consultancy Services Full time

    Tata Consultancy Services is seeking a Customer Support Specialist to join our team in Hyderabad. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues related to end-user computing devices.Job Responsibilities:Provide technical support over the phone to...

  • Customer Care

    2 months ago


    Hyderabad, India UWorld Full time

    UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over a million students have trusted us to help them prepare for high-stakes examinations.We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our...


  • Hyderabad, Telangana, India Thermo Fisher Scientific Full time

    Thermo Fisher Scientific is seeking a highly skilled Customer Support Specialist to join our team. This role will be responsible for providing exceptional support to our customers across the globe.The ideal candidate will have a strong background in instrumentation and electronics, with expertise in HPLC and IC operations. A minimum of 8 years of experience...


  • Hyderabad, Telangana, India Mazenet solution Full time

    Join Mazenet solution, a leading company in the industry, as a Technical Customer Support Specialist.We are looking for an experienced Process Executive to join our customer service team. The successful candidate will be responsible for providing top-notch support to our customers via phone, email, chat, and social media platforms.Salary: ₹ 3,00,000 per...

  • Customer Support

    6 months ago


    Hyderabad, Telangana, India NOHUNG PRIVATE LIMITED Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...


  • Hyderabad, Telangana, India Tek Support Full time

    About Tek SupportWe are a leading provider of automation solutions for the CPG/FMCG industry, seeking an experienced Electrical Automation Specialist to join our team.Job SummaryWe offer a competitive salary of $120,000 - $150,000 per year, depending on experience.Key ResponsibilitiesDesign and implement automation projects using Siemens technologies,...


  • Hyderabad, Telangana, India Big Basket Full time

    OverviewWe are seeking a skilled Customer Support Specialist to join our team at Big Basket. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.


  • Hyderabad, India ModMed Full time

    At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars! Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards South Florida Business Journal, Best Places to Work 2021 Who we are: ...