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Help Desk Support Specialist

2 months ago

Hyderabad, Telangana, India Inspiredge IT Solutions Full time
About Inspiredge IT Solutions

We are a cutting-edge technology company that is dedicated to providing innovative solutions to our clients.

Job Overview

This role requires an individual with excellent technical skills and strong communication abilities to provide support to our clients in a fast-paced help desk environment.

About the Job

Job Title: Help Desk Support Specialist

Estimated Salary: ₹700,000 - ₹1,200,000 per annum

Location: Hyderabad/Vizag

This role involves working on desktop-related problems, including hardware, operating system, applications, and/or network configuration. The ideal candidate will have a strong understanding of Operating Systems and Desktop Hardware.

The successful candidate will be responsible for troubleshooting system-specific issues related to PC & Laptop, as well as working knowledge of Windows Active Directory and ability to add, remove users, and perform password resets.

Key Responsibilities:

  • Troubleshoot system-specific issues related to PC & Laptop
  • Work on issues related to DNS and ability to isolate Network issues with Service Provider
  • Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
  • Troubleshoot system-specific issues around peripherals Printer, Fax and peripherals
  • Knowledge of DHCP and troubleshoot issues related to Network
  • Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
  • Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Mobile Device Management (MDM), Intune and BitLocker

Requirements:

  • Able to work independently with limited supervision and be successful in a team environment
  • 2-3 years of relevant work experience
  • Understanding of Operating systems and Desktop hardware
  • Ability and desire to quickly learn new technologies and concepts
  • Strong Oral and Written communication skills
  • Strong Interpersonal & Analytical skills
  • Adherence to QA Program
  • Ability to work well in a team environment
  • Work a flexible work schedule including nights and weekend shifts (24/7)