Help Desk Technical Lead
2 weeks ago
Desktop Support Specialist
We are seeking an experienced Desktop Support Specialist to join our team at Tata Consultancy Services in Hyderabad/Noida. This role requires a strong background in end-user support, software/OS installations and support, incident resolution, requests, changes, and problem-solving activities.
The ideal candidate will have good experience of working in a customer-focused environment, with excellent communication and troubleshooting skills, ability to work under tight timelines and willingness to challenge/question with courage.
Key Responsibilities:
- Provide technical support to end-users, resolving incidents and service requests in a timely manner.
- Manage operations delivery execution through team preparedness, precision delivery, overall utilization high business satisfaction in a cost-efficient manner.
- Collaborate with the team to identify and resolve technical issues, improve processes, and implement best practices.
- Ensure high-quality documentation and knowledge management.
- Participate in on-call rotations and provide 24/7 support as needed.
- Stay up-to-date with industry trends, technologies, and standards.
- Maintain relationships with internal stakeholders and ensure effective communication.
- Work closely with the Service Now team to ensure seamless integration and efficient issue resolution.
Requirements:
- At least 4-14 years of experience in IT, preferably in desktop support or a related field.
- Strong background in ITIL v3 Foundation and ITSM tools like Service Now.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work independently and collaboratively as part of a team.
- Strong understanding of IT infrastructure, hardware, and software.
- Experience with documentation, knowledge management, and process improvement.
Salary: ₹12,00,000 - ₹20,00,000 per annum (estimated), depending on qualifications and experience.
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