Help Desk Specialist
1 day ago
Milestone Technologies, Inc. is seeking a highly skilled Help Desk Specialist to provide technical support and services to our team.
Key Responsibilities- Manage IT operations and application support as the primary contact for all internal requests
- Provide hardware, software, and account support to end-users on various devices and printers
- Troubleshoot Mac, Windows, and Chrome OS software and hardware through service desk walk-ups, chat, video conference, and Service Now
- Set up mobile phone, MDM, email, VPN, and internet access for users via the secure company network
- Triage, assign, resolve, or escalate all incoming tickets
- Perform general network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
- Demonstrate a deep understanding of root-cause analysis
- Show strong knowledge of Mac OS architecture
- Be able to perform command line troubleshooting to resolve individual application failures
- Have experience with Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications like MS Office, VMware Fusion, and Apple Remote Desktop
- Strongly understand Windows and Chrome OS
- Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
- Be proficient in troubleshooting and application support, including MS Office
- Have working knowledge of technologies like Active Directory and basic AD administration, Google Apps for Business, cloud storage services, terminal commands, communications and video conferencing tools, issue and bug tracking software platforms, and documentation tools
- Deliver outstanding customer service and provide simplified explanations of complex technical issues
- Apply critical thinking to complex user requests, providing context and information to deliver the best possible solution
- Excel in interpersonal communication skills, supporting others in a team environment while serving as a single point of tech support
- Work with limited supervision and stay focused while performing repetitive tasks
- Quickly adapt to changing needs, infrastructure, and evolving business processes
- Be self-motivated and detail-oriented
- Work effectively with multi-functional teams and external vendors
Salary Range: $80,000 - $100,000 per year, depending on experience
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