Technical Support Specialist

2 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
Job Description:

We are seeking a skilled Technical Support Specialist to join our Service Desk team in Hyderabad and Chennai. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers.

About the Role:
  • Provide voice and chat support to customers with technical issues related to desktop/OS, Networking, and Messaging.
  • Perform technical troubleshooting and resolve issues efficiently.
  • Log incidents and service requests, and manage their lifecycle.
Requirements:

To be successful in this role, you will need:

  • A minimum of 5 years of experience in international call-taking profiles, with at least 3 years of experience in team leading and quality analysis.
  • Excellent English language communication skills, both written and verbal.
  • Basic infrastructure L1 experience, including Windows, network, Office 365, MS Dynamics, Bomgar, and Snow.
  • Familiarity with Genesys/CISCO voice platforms and ITIL V4 Foundation certification.
  • Ability to work in a 24/7 operations environment, including night shifts and weekends.
Desired Skills:
  • People management skills.
  • Service desk operations experience.
  • CompTIA A+, N+ certifications.
Location:

This role is based in Hyderabad and Chennai, with opportunities for growth and professional development within Tata Consultancy Services.

Salary:

The estimated salary for this role is ₹8,50,000 - ₹12,00,000 per annum, depending on experience.



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