Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to join our Service Desk team in Hyderabad and Chennai. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers.
About the Role:- Provide voice and chat support to customers with technical issues related to desktop/OS, Networking, and Messaging.
- Perform technical troubleshooting and resolve issues efficiently.
- Log incidents and service requests, and manage their lifecycle.
To be successful in this role, you will need:
- A minimum of 5 years of experience in international call-taking profiles, with at least 3 years of experience in team leading and quality analysis.
- Excellent English language communication skills, both written and verbal.
- Basic infrastructure L1 experience, including Windows, network, Office 365, MS Dynamics, Bomgar, and Snow.
- Familiarity with Genesys/CISCO voice platforms and ITIL V4 Foundation certification.
- Ability to work in a 24/7 operations environment, including night shifts and weekends.
- People management skills.
- Service desk operations experience.
- CompTIA A+, N+ certifications.
This role is based in Hyderabad and Chennai, with opportunities for growth and professional development within Tata Consultancy Services.
Salary:The estimated salary for this role is ₹8,50,000 - ₹12,00,000 per annum, depending on experience.
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