IT Support Specialist
2 days ago
We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our global users.
The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of computer systems and software applications.
Job Responsibilities:- Provide prompt and professional technical support to internal users via phone, email, or chat.
- Analyze and resolve routine technical issues related to hardware, software, and network connectivity.
- Perform Level 1 administration tasks on supported end-user applications and tools.
- Maintain accurate records of all incidents, including description, cause, and resolution.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 1 year of experience in a help desk or technical support role.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- A competitive salary of $65,000 - $85,000 per annum, based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A collaborative and dynamic work environment with a team of experienced professionals.
We value diversity, equity, and inclusion in our workplace. Our company is committed to providing equal employment opportunities for all employees and job applicants. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
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