Customer Retention Executive

4 days ago

Bhubaneshwar, Odisha, India Iserveu Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Title: Customer Retention Executive

Roles & Responsibilities:-

  • Answer questions about products or the company

  • Ask questions to understand customer requirements and close the query

  • Direct prospects to the field sales team when needed

  • Enter and update customer information in the database

  • Take and process orders in an accurate manner

  • Handle grievances to preserve the companys reputation

  • Keep records of calls and sales and note useful information.

  • Contact potential or existing customers to inform them about a product or service using scripts.

Requirements:-

  • Proven experience as telesales/ customer support representative or other sales/customer

    service role

  • Proven track record of successfully meeting sales quota/ customer support preferably over the

    phone

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Ability to learn about products and services and describe/explain them to prospects

  • Excellent knowledge of Hindi and English

  • Excellent communication and interpersonal skills

  • Cool-tempered and able to handle rejection

  • Outstanding negotiation skills with the ability to resolve issues and address complaints

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